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FAQs

FAQs

FREQUENTLY ASKED QUESTIONS

How long does the printing images will last outdoors and indoor?

The printing images can last at least 3 years outdoors, and more than 10 years indoor.

What is the cost of ink for printing on the materials?

Normally it is around 0.5-1usd per square meter for ink cost.

How about the stability and quality of the printing images?

This UV flatbed printer can used to print on most of medias with best quality, durability, best result.

How about the maintance and aftersales service?

Our engineer available service overseas, and we can provide remote control service and online service for customers. But costomer has to be responsible for the accommodation and transportation costs of the technical staff.

Are you a manufacturer or trade agent?

We are the manufacturer of UV flatbed printers.

Is there any guarantee for this printer?

Yes, we have guarantee for the printer. We provide 13 months warranty for all the electronic parts including the main board, driver board, control board, motor, etc, except the consumables, such as ink pump, printhead, ink filter, and slide block etc.

How can I install and start to use the printer?

Normally we will arrange technican for installation and training in your factory. or you can read the users' manual to understand the machine. If you need any help, our technician can help you via Teamviewer. Whenever you have questions to the machine, you can contact our technician or me directly.

Can I get supplies and wearing parts from you?

Yes, we provide all the wearing parts for our printers always and they are in stock.

How will you achieve the warranty?

If any electronics or a mechanical part is confirmed to be broken, Ntek should send the new part within 48hours by express like TNT, DHL, FEDEX .etc to the buyer. And the shipping cost should be born by the buyer.

What kinds of materials need premier before printing?

Glass, ceramic, metel, acrylic, marble etc

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